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Privacy Policy

Last Updated: June 2026

Secure Home Support ("SecureHomeSupport", "we", "our", or "us"), operated by The Job Factory OÜ, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through https://alarmhelpcenter.us and through our customer support services.

1. Information We Collect

Information You Provide

• Name
• Email Address
• Phone Number
• Service Address
• Billing Information (when applicable)
• Information submitted through contact forms
• Customer service inquiries and support requests

Information Collected Automatically

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Website Usage Data
• Referral Sources
• Date and Time of Access

2. How We Use Your Information

We use collected information to:

• Provide customer support and assistance
• Schedule installation and service appointments
• Respond to inquiries and requests
• Deliver home security-related services
• Improve website performance and customer experience
• Communicate service updates and confirmations
• Protect against fraud and misuse
• Comply with legal obligations

3. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to understand how visitors use our website, improve functionality, and measure advertising effectiveness. Users can manage cookie preferences through their browser settings.

4. Call Recording and Monitoring

Customer service calls may be monitored or recorded for quality assurance, training, dispute resolution, and service improvement purposes, where permitted by applicable law.

5. Marketing Communications

By contacting us or submitting information through our website, you may receive service-related communications via phone, email, or SMS regarding your inquiry, appointment, or requested services. You may opt out of promotional communications at any time.

6. Information Sharing

We do not sell personal information to third parties.

We may share information with:

• Authorized employees and contractors involved in service delivery
• Technology and hosting providers
• Payment processors when applicable
• Government agencies or legal authorities when required by law
• Service providers assisting with appointment scheduling and customer support

7. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

8. Data Retention

We retain information only as long as reasonably necessary for business, operational, legal, contractual, and customer service purposes.

9. Third-Party Services

Our website may use third-party services such as analytics providers, advertising platforms, call tracking services, and hosting providers. These third parties may collect information in accordance with their own privacy policies.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to certain data processing activities
• Request information regarding how your data is used

To exercise these rights, contact us using the details below.

11. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Secure Home Support
Operated by The Job Factory OÜ

Phone: +1 (888) 328-5980
Email: support@alarmhelpcenter.us
Website: www.alarmhelpcenter.us

14. Consent

By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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