Support Center

For most homes, our certified technicians complete a full installation in 2–4 hours. This includes mounting cameras, installing sensors, setting up the alarm hub, configuring the mobile app, and walking you through how to use the system. Larger homes or businesses with more equipment may take 4–8 hours.

Yes! All our alarm hubs include cellular backup. This means even if your internet or power is cut (a tactic used by some burglars), your alarm system continues to communicate with our monitoring center over the cellular network. Your system will still arm, trigger, and dispatch help.

No contracts! We believe in earning your trust every month. Our monitoring plans are month-to-month and can be cancelled anytime without penalty. Your hardware is yours to keep regardless. We do offer discounted rates for customers who choose annual billing.

Within seconds of an alarm trigger, our UL-listed monitoring center receives an alert. A trained specialist immediately attempts to contact you via phone to verify whether it's a real emergency or a false alarm. If we can't reach you, or if you confirm an emergency, we dispatch police, fire, or medical services to your address immediately. The entire process typically takes under 30 seconds.

Yes, our Starter Shield Kit is designed for easy DIY installation with simple peel-and-stick sensors, a plug-in hub, and a step-by-step app setup guide. Our Guardian Pro and Fortress Elite systems are recommended for professional installation to ensure optimal camera placement, wiring quality, and system calibration — but DIY is possible for tech-savvy users.

Absolutely. Our alarm hub integrates natively with Amazon Alexa and Google Home, allowing you to arm/disarm your system, check your security status, and control compatible smart home devices using voice commands. We also support Apple HomeKit on select product lines.

We offer a 60-day money-back guarantee on all hardware — no questions asked. All products come with a 2-year manufacturer warranty covering defects and hardware failures. If a device fails during the warranty period, we'll replace it free of charge including shipping. Extended warranty plans (up to 5 years) are also available at checkout.

Your camera footage is encrypted end-to-end using AES-256 encryption — the same standard used by banks and government agencies. Video is stored on secure cloud servers with optional local storage on your NVR. We never sell your data to third parties, and access to your footage is protected by multi-factor authentication.